Contact information

Welcome to Durnix. We are committed to providing excellent customer service. If you have any questions about your order, shipping, returns, products, or general enquiries, our Customer Support Team is here to help.

Customer Support

We aim to respond to all customer enquiries within 24–48 business hours.

Business Information

Store Name: Durnix

Business Address:
Unit 1 Promenade, Market St
Blackpool FY1 1ET
United Kingdom

Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM (UK Time)
Saturday: Closed
Sunday: Closed

Customer Support

Order enquiries
Order tracking assistance
Shipping and delivery enquiries
Returns and refund enquiries
Product information
Payment enquiries
General customer support

Response Time

Most enquiries receive a reply within 24–48 business hours. During weekends, public holidays, or busy shopping periods, response times may be slightly longer.

Frequently Asked Questions

How long does order processing take?
Orders are processed within 2 business days.

How long does delivery take?
Estimated delivery is 3–5 business days after dispatch.

Can I return my order?
Yes. Eligible products may be returned within 14 days of delivery under our Return & Refund Policy.

When will I receive my refund?
Approved refunds are processed within 7 business days after your returned item has been received and inspected.

How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where available.

Need Help?

If you require assistance before or after placing an order, please contact us using the contact form available on our website. Our Customer Support Team will be pleased to assist you.

Thank you for choosing Durnix. We appreciate your trust and look forward to providing quality Kitchen, Home & Garden products together with dependable customer service.