Privacy policy

At Durnix, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website or purchase products from our online store.

1. Business Information

Store Name: Durnix
Business Address:
Unit 1 Promenade, Market St
Blackpool FY1 1ET
United Kingdom

2. Information We Collect

When you browse our website or place an order, we may collect the following information:

Your full name.
Billing and delivery addresses.
Email address.
Telephone number (where provided).
Order history and purchase information.
Payment details securely processed by authorised payment providers.
IP address, browser type, device information, and website usage data.

3. How We Use Your Information

Your personal information may be used to:

Process and fulfil your orders.
Arrange shipping and delivery.
Provide customer service and support.
Send order confirmations and shipping updates.
Improve our products, services, and website.
Prevent fraud and maintain website security.
Comply with legal and regulatory obligations.

4. Payment Security

All payments are securely processed through trusted third-party payment providers using encrypted technology. Durnix does not store your complete payment card details.

5. Cookies

Our website uses cookies and similar technologies to:

Ensure proper website functionality.
Remember your shopping preferences.
Analyse website performance and traffic.
Improve your browsing experience.
Provide a better shopping experience.

You may disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

6. Sharing Your Information

We never sell, rent, or trade your personal information.

Your information may only be shared with:

Secure payment processors.
Shipping and courier providers.
Website hosting and technology service providers.
Fraud prevention and security partners.
Government authorities where required by law.

7. Data Security

We implement appropriate technical and organisational security measures designed to protect your personal information against unauthorised access, disclosure, alteration, misuse, or loss.

8. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you may have the right to:

Access your personal information.
Correct inaccurate information.
Request deletion where legally permitted.
Restrict or object to certain processing.
Request a portable copy of your personal information.

9. Data Retention

We retain personal information only for as long as necessary to fulfil orders, provide customer support, comply with legal obligations, and resolve disputes.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of external websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version becomes effective immediately once published on our website.

12. Contact

If you have any questions regarding this Privacy Policy or the way your personal information is handled, please contact us through our Contact Us page.

By using the Durnix website, you acknowledge that you have read, understood, and accepted this Privacy Policy.